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Frequently Asked Questions

Please reach us at support@infitrade.net if you don't find an answer to your question here.

How Can I Place My Order?

It's very simple. Click on the link provided on our website navigation or simply visit our eCommerce site www.infitrade.net & explore the products. Select the product(s) as per your need and add to cart & then proceed to buy. Fill the required details correctly, apply promotional coupons, if any, to avail discounts. Proceed to checkout and pay the amount by selecting the payment method. Sit and relax. If it is Antivirus Software, We will deliver your product key via email, maximum within 4 hrs of purchase (If Order is placed before 10.00pm). If order is placed after 10.00pm, delivery will be by next day 9.00am. For other Software like Canva-Pro, you may get a joining code or joining link or instant download linkon your registered mail id, after checkout and payments.

How The Product Is Shipped?

These are digital products and will be sent to you via email provided by you during check out or on registered email of your account with us. Shipping via email is done absolutely free of cost.

Can I Return The Product?

As these are digital products, we have no return policy for the same. However if you face any technical difficulties to install/use this product, our team will help you. You can also call respective customer care for the product you have purchased.

How To Install Software Product(s)?

Please follow the link or guide provided by us. Also you can follow the same in manufacturers website.

What If I Don't Get The Product Key Or Link?

Make sure the details provided by you are correct. You will surely get the key detail on your mail. However if you did't receive it within 24 Hrs from the time of purchase, feel free to contact us. Complete this process within 48Hrs so we can assist you soon.

What Are The Licensing Terms Of These Digital Products?

Please read the Terms of Use of each product in their respective websites before use.

How To Renew The Antivirus Or Other Software Product After Completion Of Validity?

We will remind you of your renewal before 1 month & 1 week via email. You can purchase renewal directly through us at a great price. This is done only if you have subscribed to our mailing list for receiving the information via email. We suggest you to buy a new Software License Key for better upgradation of the product.

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